Every person's health is a fundamental need and right, and people's rights would be violated if healthcare services-which are essential hospital services-are compromised in terms of affordability or service quality. Since a person's productivity depends on their health and since it affects their finances, no one will cut corners on service quality, and hospitals that prioritize their patients will be given preference. Because their services necessitate a high level of visibility and patient interaction, hospitals face a difficulty in designing service delivery that meets both quality requirements and patient happiness. Long lead and waiting times, a lack of infrastructure, poor communication, and a lack of resources for service delivery can all contribute to poor service quality. Providing high-quality services and guaranteeing hospitals' long-term survival in a cutthroat market require an understanding of patients' requirements and expectations. Changes in socioeconomic situations, more awareness of health care, and technical developments have all contributed to an increase in the number of individuals utilizing hospital services. Since most patients who visit trust hospitals have nowhere else to go, they are government-funded initiatives and do not run the risk of losing money due to patient dissatisfaction. However, this does not mean that trust hospitals should run at a loss. Trust hospitals are equally liable for medical services and are also in charge of providing healthcare.