abstract

One of the most important factors influencing an organization's performance is employee happiness, especially in the hospitality industry where human capital plays a major role in service quality. Initiatives for training and development have become crucial instruments for maintaining a qualified staff and raising service standards in the hotel business due to increased competition. This study examines how well training initiatives may raise staff satisfaction in both high-end and low-cost hotels in the Delhi-NCR area. The type, extent, and results of training programs in both hotel groups were assessed using a comparative methodology.

One of the most important factors influencing an organization's performance is employee happiness, especially in the hospitality industry where human capital plays a major role in service quality. Initiatives for training and development have become crucial instruments for maintaining a qualified staff and raising service standards in the hotel business due to increased competition. This study examines how well training initiatives may raise staff satisfaction in both high-end and low-cost hotels in the Delhi-NCR area. The type, extent, and results of training programs in both hotel groups were assessed using a comparative methodology.

The study comes to the conclusion that, regardless of the kind of hotel, successful training programs have a major impact on staff satisfaction; nevertheless, the extent and caliber of execution have a considerable impact. Budget hotels are advised to use training methods that are both economical and successful, while luxury hotels are encouraged to keep coming up with new ideas for staff development. This study adds to the larger conversation on HRM in the hospitality sector and offers useful information to academics, hotel managers, and legislators.