abstract

Emotional intelligence (EI) is a relatively new social science construct that is still in its early stages of research but quickly gains traction in organizational work settings. As is well known from the literature, emotional intelligence (EI) was first derived from more conventional measures of human intelligence, such as emotional quotient (EQ), which subsequently proved insufficient to account for intellectual prowess. Emotional intelligence was originally defined as social intelligence, which is the capacity of an individual to observe and distinguish between their own and other people's feelings and emotions in order to guide their rational and behavioral decisions. The authors developed a brand-new model they dubbed the compressive model, which placed an emphasis on a cognitive capacity related to the requirement to distinguish EI abilities from social attributes or skills. While being gregarious and friendly is a behavior, their approach stresses the particular mental aptitudes for identifying and directing emotions, such as knowing what someone is experiencing in a mental aptitude. The authors defined emotional intelligence (EI) as a person's capacity to precisely sense, understand, and assess the emotions of others in order to respond adaptably to shifts in their social environments and foster the development of supportive social networks.